Bailey Plumbing and Heating
Unit 11
Western Road
Stratford upon Avon
01789 292 675
07768 288 438


For the purpose of these Terms and Conditions the following words shall have the following meanings:

a) “ The Company” shall mean Bailey Plumbing and Heating.
b) The Customer” shall mean the person or organisation for whom the Company agrees to carry out the works and/ or supply the materials.

    1. The total charge for works to the Customer shall not exceed trade price for materials + 20 % and the time spent by the Company to complete all work.
    2. The Customer shall only be charged for the time spent relating to the Customer’s work.
    3. Where a written estimate has been given the total charge to the Customer may exceed the estimate in the following circumstances.
      • If after submission of the estimate the Customer instructs the Company to carry out additional works not referred to in the estimate.
      • If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
    4. The estimate will include the cost/collection of all materials needed to complete the work, total time spent by the company to complete the work and VAT.
    5. When a written estimate has been submitted and the Customer wishes to make changes, this must be done so in writing.
    6. Where the Company has ordered goods and there is a non-delivery or goods are received faulty, the Company shall order a replacement. There may be an unanticipated lead time whilst waiting for a replacement. This is beyond the control of the Company.
    7. All written estimates are valid for a period of 28 days, thereafter the Company reserve the right to make changes.
    8. The Company reserves the right to refuse or decline work at its own discretion.
    9. Payments must be made within 14 days of receipt of invoice.
    Our Service Guarantee: We pride ourselves on delivering the very best service and workmanship. Our work is guaranteed for a period of 12 months upon completion. All Worcester Bosch appliances hold a 5 year warranty.